About this role
Job summary
Looking for flexible work that still makes a real difference? Step in where support is needed most.As a Bank Community Health Navigator, youll play a vital role in connecting people to the right community health services at the right time, providing essential support during key service hours. Based at Peasedown Saint John, youll work within the BSW (B&NES, Swindon and Wiltshire) Community Health Services Single Point of Access (SPA), acting as a trusted first point of contact for patients, the public, healthcare professionals and colleagues.
This bank role supports service delivery between 8:00am and 8:00pm, with particular demand for staff able to cover:
12:00pm 4:00pm 4:00pm 8:00pm
Youll deliver a professional, efficient and compassionate service via telephone, email and post, guiding callers through services and providing clear advice, reassurance and effective signposting. The role involves accurately recording contacts and followup actions within clinical records, managing paper and electronic referrals, and ensuring patients are triaged in line with agreed pathways and protocols.
This is a fastpaced, frontline bank role, ideal for individuals who can adapt to service demand while maintaining high standards of care. Youll need strong administrative skills, excellent communication, great attention to detail, and confidence handling sensitive and confidential information with empathy and professionalism.
Main duties of the job
Act as the first point of contact for service users accessing the BSW Community Health Services Single Point of Access (SPA). Handle incoming calls with empathy and professionalism, assessing information, determining urgency and directing enquiries appropriately. Manage sensitive and complex information confidentially, working closely with clinical colleagues when required. Accurately update patient records and key IT systems, including processing referrals and correspondence. Book, cancel and reschedule clinical appointments, ensuring waitingtime targets are met. Identify and escalate urgent or incomplete referrals to the appropriate healthcare professionals. Provide administrative support to clinicians and managers, helping services run smoothly. Work flexibly as part of a supportive team, contributing to service priorities as needed.
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
Job description Job responsibilities
As aBankCommunity Health Navigator, youll be part of our valued team based inPeasedown Saint John.You will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including:
Hourly rate of £13.64 Free tea, coffeeand milk at your base location Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each yearEssential Criteria GCSEs (or equivalent) in Maths and English at Grade AC. Previous administrative experience. Confident use of IT systems, with strong keyboard skills and attention to accuracy. Good working knowledge of Microsoft Office (Outlook, Word, Excel). Strong communication and interpersonal skills, with the ability to communicate clearly both verbally and in writing. Ability to work with sensitivity, discretion and confidentiality. Wellorganised, with the ability to prioritise tasks, meet deadlines and work effectively in a busy environment. Able to work well independently and as part of a team.Desirable Criteria NVQ Level 2 in Administration and/or Customer Services (or equivalent). Previous experience within health or social care. Knowledge of medical terminology. Experience using clinical systems or databases
Person Specification
General Requirements Essential
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Desirable
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Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name HCRG Care Group
Address HCRG Care Group
Bath
Avon
BA2 8DL
Employer's website https://www.hcrgcaregroup.com/ (Opens in a new tab)