About this role
Job Overview
This position requires you to be responsible for facilitating classroom/virtual training programs, developing content, focusing on skills development for the front level associates of the organization. Leading and managing intervention-based learning.
Roles & Responsibilities:
The job responsibilities entail:
Work on soft skill training program for various Business Units in the organization, in consultation with the department heads, including the assessment / evaluation methodsPartner with Business units to outline deliverables, expectations, and risks, to include specific training needs for themAssesses training and development needs through training need identification through various resources availableUtilize a variety of the training methodologies, techniques, concepts, learning tools, and practices to ensure maximum training effectivenessDefine ROI on every training program deliveredDesign training courses and content necessary to meet training needsMonitor and measure effectiveness of all training programsAct as a liaison with L&D and the business units to ensure consistency with practicesContributes to process improvements and innovation in the L&D functionBe a team player and act in accordance with the organization’s code of conduct always
Skillset Requirement:
Excellent communication, presentation, and public speaking skillsCritical thinking and persuasive skillsExceptional skills in connecting and influencing peopleData oriented / Excel knowhowProactive and great sense of ownershipActive collaborationShould have the ability to work under stringent timelines and pressureAbility to prioritize relevant tasks / activitiesFlexibility to work in various shifts
Eligibility
Minimum 2 years of strong knowledge and experience with the soft skills training FunctionShould be a Graduate in any discipline All your information will be kept confidential according to EEO guidelines.