About this role
Managing customers’ inquiries coming from multiple channels (phone calls, emails, live chat, social media) providing accurate and complete informationIdentifying and assessing customers’ needs to achieve satisfaction by using the right toolsFollowing company’s procedures, guidelines, and policies to provide the right information to customersResolving customers’ complaints and managing difficult situations while maximizing customer satisfactionEscalating difficult or unresolved issues to the supervisor or to different departments if neededCommunicating clearly and gently with all customersMaking recommendations to address weak spots or to improve existing processesAssisting with ad hoc department's projects (such as picking/packing occasionally) 1-3 years of experience in customer service preferable in an e-business sectorUniversity Degree in any discipline will be considered a plusFamiliarity with Entersoft Business suite and or other ERP / CRM software solutions will be highly appreciatedAdvanced computer knowledge of Microsoft Suite is requiredExcellent verbal and written communication skills both in Greek and EnglishCustomer service excellence with commitment to qualityWell organized, flexible and able to work in a high-volume, fast-paced environmentAbility to adapt and / or respond to different types of personalitiesAbility to multi-task, prioritize, and manage time effectivelyAbility to work well in a team environment and present a professional demeanor A great opportunity to contribute to the evolution of the company towards becoming the leading Greek truly omnichannel retailerPerformance-based competitive bonus schemePrivate Medical PlanMonthly meal cardCareer development and growth opportunitiesSignificant discounts on company’s productsBrand New, modern, and pleasant HQ offices