About this role
What should you expect working as a Caregiver Support Staff?
BASIC QUALIFICATIONS
Has the ability to solicit, process, and integrate input from team members and administratorsRecognizes areas of conflict or disagreement and deals with them through open and honest dialogue. Contributes to a positive work environment by treating others with fairness and respect Demonstrates proficiency and/or willingness to learn the advanced use of practice management software, electronic medical records, Microsoft Office products, and ASANAPROVIDE TIMELY AND PROFESSIONAL COMMUNICATIONS WITH CAREGIVERS AND COWORKERS
Greet caregivers in a friendly and timely manner Receive incoming calls, provide available information, and route as needed Ensure caregiver information is recorded accurately and consistently Assist, coordinate and/or perform appointment scheduling between caregivers and medical staff Assist incoming patients based on urgency of care and available staff resourcesPerform clerical duties, including but not limited to filing, copying, faxing, linking, emailing, mailing & scanning PERFROM PROCESSING RELATED DUTIES
Process payments for invoices (transactions via cash, care credit, credit/debit cards, and checks)Utilize the clinic's practice management software to finalize invoices, process refunds, and accurately record all salesReconcile the cash drawer and all payment transactions (cash, checks, electronic payments) against the system's end-of-day reportCoordinate with the Medical Support Team to answer any caregiver questionsPROVIDE IMMEDATE SUPPORT TO ALL DEPARTMENTS
Understand hospital logistics to maintain efficiency and reduce costs Be a resource for inventory control, to aid in loss prevention Ensure front lobby remains clean throughout shiftENGAGE PAW’S COLLABORATIVE PROCESS IN ACCORDANCE WITH CURRENT OPERATIONAL GUIDELINES
Integrate into the The Collaborative ProcessAttend regular Collaborative Meetings with members of the Collaborative & Supporting Role TeamsTrack progress through Core Training, and track issues and accomplishments as they ariseProvide feedback on guidelines, processes and policies with intent to improve efficiency and effectiveness Attend departmental or All-Staff meetings What are we looking for?
Receptionist with a minimum of 1-year veterinary experience preferredCompassionate and calm team playerStrong communication skillsAbility to multi-taskHighly organized and possess computer skillsSelf-starter with the desire to continue to advance your knowledge and skillset.Schedule Requirements
Full-Time or Part-Time2 pm - 11 pm shiftsEvery other weekend coverageUp to 4 Holiday Spans / Year4 DAY WORK WEEK! **We are looking for a Caregiver Support Staff teammate that is available to work 2 pm - 11pm shifts!**
We offer our staff:
Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA) Employee Assistance Program Paid Vacation and Sick Time for ALL Employees Paid Bereavement Program Paid Parental Leave Program Competitive Compensation Continuing Education Allowance (applies to licensed/registered/certified roles)Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology ProgramCareer Development Opportunities Referral Bonus Program for most positions! Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc) *Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.
*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.
For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: https://allianceanimal.com/additionaljobdescriptiondetails/