About this role
We are recruiting an Asset Servicing Administrator to join our Corporate Actions Processing team. You'll be responsible for the accurate and timely processing of corporate action events across multiple markets and instruments, working alongside a team of administrators to deliver an excellent service to our customers.
Asset Servicing sits within our Custody function and is made up of three teams: Event Capture, Dividends Processing and Corporate Actions Processing. We're looking for a detail-oriented individual with strong analytical skills to ensure all corporate action events are processed accurately. In this role you'll manage your own workload throughout the day, work closely with colleagues to make sure the team's work is completed, and play a key part in safeguarding client assets and minimising operational risk within a regulated environment
What does the job involve?
Monitor, capture and process mandatory and voluntary corporate action eventsInterpret and validate information received from custodians, vendors and market announcementsEnsure entitlements are accurately reflected in client accounts and systemsInstructing counterparties / custodiansReconciling positions at different stages through the eventInvestigate and resolve reconciliation breaks promptly, escalating unresolved items to managementProcessing events to customer accountsNotifying customers when events are completedLiaise with custodians, brokers and internal teams to resolve discrepanciesEnsuring that we are adhering with all compliance policies including AML, CASS, and breach reportingWhat you'll have:
Knowledge of the corporate action lifecycle, from announcement to settlementGood knowledge of financial instruments, including equities, bonds and fundsAbility to work in high pressure deadline driven environmentsExcellent attention to detail and a risk-aware mindsetStrong problem-solving and analytical skillsA highly organised and methodical approach to workStrong communication skills, with the ability to explain complex issues clearlyThe ability to work independently and under pressure to meet tight deadlinesA collaborative team player who is willing to share knowledgeAdvanced excel skillsAbout AJ Bell
At AJ Bell, we believe investing should feel good. Whether you're looking for an ISA, pension or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy-to-use solutions to suit people from all walks of life.
We're one of the UK's fastest-growing investment platform businesses, trusted by everyone from professional financial advisers to first-time investors.
Today, over 762,000 customers trust us to manage more than £121.5 billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures.
We're proud to be recognised as one of the UK's Best 100 Companies to Work For for six consecutive years, and a Great Place to Work® in 2025 and 2026, a reflection of our supportive and collaborative culture.
What we offer the successful Customer Service Administrator
Starting salary of £26,000 (can be higher dependent on financial services experience) 25 days holiday, increasing with service + buy/sell scheme + bank holidays6% Pension with matched contributionsDiscretionary bonus schemeShare schemes (including free shares and BAYE)Health Cash Plan and discounted private healthcareFree onsite gymEnhanced family leave (subject to qualifying criteria)Travel and bike loan schemesEmployee Assistance ProgrammeLife at AJ Bell
Regular social events including summer and Christmas partiesLearning and development opportunities tailored to youCasual dress codeFriendly, supportive team environmentOur ways of working
At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model for our Customer Services Administrator roles, where you'll spend 3-4 days per week in the office. For new team members, the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.
Inclusion & diversity
We’re committed to creating an inclusive environment where everyone feels respected, supported and able to be themselves at work.
We welcome Administrator applications from all backgrounds and make hiring decisions based on skills, experience and potential.
Agency information
This Administrator vacancy is being managed exclusively by our in-house Recruitment team. We are not partnering with recruitment agencies on this opportunity and will only accept applications submitted directly by candidates.