About this role
-On Site MPS first responder copy/print services
-Supplies Management
-Produce and Provide Monthly & ad hoc Reporting
-Log meter counts for networked and non-networked devices
-Print and provide device specific configuration pages upon request
-Supplies Management
-Load paper in designated devices on a daily basis
-Provide first response to service issues within 1-2 hours for certain machines and 1 hour or less with other designated “high priority” machines
-Manage/install hot swap devices while original unit is being serviced
-Dispatch to contracted service provider for break fix service as necessary
-Provide Full time coverage to lead position during absences.
-Ability to travel to multiple sites
Required Candidate Skills:
-Strong background in customer service
-Ability to lift 50 pounds
-Strong communication skills: written, verbal
-Proficient in MS Office: especially Word, Excel and Outlook
Desirable Candidate Skills:
-Previous experience as an OSA II (or equivalent title)
-Experience supporting Xerox MFDs and MFPs
-Mail / Shipping experience
Company Overview
Every day ARO earns the trust of a diverse and progressive body of clients who recognize our strong commitment to:
Accessibility: At ARO we believe that true accessibility comes with engagement. We are constantly reaching out and traveling to client sites to make sure all bases are touched on. Our Engaged Communication Commitment backs our work ethic. Constant proactive communication and being readily available for clients and employees across the country is pivotal to our success.
Results: With ARO your return on investment will not disappoint. As an employee owned company, our resources go into our employees rather than into sprawling campuses or other overhead expenses that may not directly benefit you. ARO's core business is and always has been on-site facilities management and its close monitoring through a comprehensive reporting structure. This assures you will experience palpable results in service quality as well as in ROI. Ask about our No Risk Guarantee!
Objectivity: Many of our competitors are publicly held software or hardware manufacturers and/or distributors. They are quota-based and are held accountable to their investor's interests. At ARO our primary goal is customer service and relationships: we monitor clients' changing requirements and long-term vision to drive proactive and cooperative solutions. We engage our hardware, software and services partners proactively when a client needs it, not when a financial quarter is ending.