About this role
Remove and install devices and fully configure to an agreed standard (Global Standard Configuration from Certification), including local requirements (A4, Vs Letter, clean room paper, new printer signs/labels, etc.)Manage routed HP tickets that are not Solutions issuesWork with end user and HPPerform troubleshooting with the end user coordinating HP's and Customer's technical support until the ticket is resolved or deemed closedCount paper stock at every deviceClean devices and copier areasEnsure all safety rules and guidelines are met when lifting/installing/uninstallingAbility to lift 50 poundsDrive to various locations within the companyClean driving record Ability to meet tight deadlines in a busy environmentExcellent customer service track recordPrevious experience in a copy room or with copiers and printersProblem solving skillsExcellent Customer Service skills
Company Overview
Every day ARO earns the trust of a diverse and progressive body of clients who recognize our strong commitment to:
Accessibility: At ARO we believe that true accessibility comes with engagement. We are constantly reaching out and traveling to client sites to make sure all bases are touched on. Our Engaged Communication Commitment backs our work ethic. Constant proactive communication and being readily available for clients and employees across the country is pivotal to our success.
Results: With ARO your return on investment will not disappoint. As an employee owned company, our resources go into our employees rather than into sprawling campuses or other overhead expenses that may not directly benefit you. ARO's core business is and always has been on-site facilities management and its close monitoring through a comprehensive reporting structure. This assures you will experience palpable results in service quality as well as in ROI. Ask about our No Risk Guarantee!
Objectivity: Many of our competitors are publicly held software or hardware manufacturers and/or distributors. They are quota-based and are held accountable to their investor's interests. At ARO our primary goal is customer service and relationships: we monitor clients' changing requirements and long-term vision to drive proactive and cooperative solutions. We engage our hardware, software and services partners proactively when a client needs it, not when a financial quarter is ending.