About this role
Support or Quality Assurance Analyst
We seek a talented analyst to join a strong technology team responsible for the implementation and support of high volume, high performance client facing applications. The candidate will support applications that are part of cloud based, mobile, and/or on premise environments. Great opportunity to be part of a growing office of an established company that provides cutting edge IT solutions to Fortune 500 and Public Sector clients.
Work Location:
Cleveland, Ohio
Essential Functions:
§ Learn at least 2 client’s business processes and application implementation. Implementation may be Salesforce or some other product
§ Support end users questions and issues via various communication channels including email, phone, and portals
§ Determine root cause analysis of issues and help determine and implement solutions
§ Make configuration changes to the application
§ Create reports
§ Develop and execute functional test cases
§ Update project documentation
§ Application release management responsibilities
Qualifications:
§ Understanding of waterfall, agile, and iterative development methodologies
§ Strong written and verbal communication skills
§ Customer service skills
§ Work well in teams
§ Ability to learn new information quickly
§ Technical aptitude
Minimum Qualifications:
- Bachelor’s degree in Management Information Systems or related field - Authorized to work for any U.S. employer
-0-1 years of experience preferred or recent college graduates
EOE M/F/V/D VEVRAA Federal Contractor