About this role
We are seeking a professional and friendly Receptionist / Front Desk Agent to join our team at Novotel Makkah, Saudi Arabia. As the first point of contact for our guests, you will play a key role in creating a positive, welcoming, and professional experience throughout their stay.
Greet and assist guests, ensuring a warm, professional, and efficient welcome.Handle guest check-ins, check-outs, requests, and inquiries in a timely and professional manner.Answer and manage incoming phone calls, emails, and other guest communications.Provide accurate information about hotel facilities, services, and local attractions.Coordinate with other departments to ensure smooth hotel operations and a seamless guest experience.Maintain accurate guest records and update relevant information in the hotel system.Handle guest complaints and concerns professionally and escalate matters when necessary.Process payments and assist with cashiering procedures in accordance with hotel policies.Maintain a clean, organized, and professional Front Desk area.Follow hotel security, safety, and operational procedures at all times.Support the Front Office team and perform other duties as assigned by management. Saudi nationality (as specified for this position)Excellent verbal and written communication skills in both Arabic and EnglishProficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)Strong multitasking abilities and time management skillsCustomer service orientation with a friendly and professional demeanorHigh school diploma or equivalent (required)Bachelor's degree in Hospitality Management or related field (preferred)Previous experience as a receptionist or front desk agent (preferred)Experience in hospitality or customer service industry (preferred)Ability to work in a fast-paced environment while maintaining attention to detailExcellent organizational skills and ability to prioritize tasks effectivelyAdaptability and willingness to learn new skills and technologies