About this role
Job summary
An exciting opportunity has arisen for a motivated, enthusiastic, and reliable individual to join the Endocrinology and Diabetes Department at York Hospital, part of York and Scarborough Teaching Hospitals NHS Foundation Trust.
We are seeking a candidate to undertake the role of Diabetes Pump Administrator. This is an excellent opportunity for the successful applicant to gain experience or further develop their knowledge within a specialist administrative role, supported by the Diabetes Specialist Nurse team and wider operational services.
Applicants must possess strong administrative and organisational skills, with the ability to work accurately and maintain high standards of data quality and confidentiality. Previous experience within an NHS setting or working with clinical systems would be advantageous.
The successful candidate will be able to work effectively under pressure, demonstrating strong organisational skills and the ability to prioritise within a busy clinical environment. A flexible, patient-centred approach is essential, along with the ability to communicate effectively and adapt to the evolving needs of the service.
This post will be based across both York and Scarborough sites, supporting services at each location as required.
If you are currently employed by the Trust and you wish to apply for this role on a secondment basis, please seek permission from your current line manager before applying for the post.
Main duties of the job
To provide efficient and confidential administrative support to the Diabetes Specialist Nurse team, supporting delivery of the diabetes pump and specialist technology service across York and Scarborough Teaching Hospitals NHS Foundation Trust.
To process insulin pump and Continuous Glucose Monitoring (CGM) orders, manage consumables, liaise with suppliers, and ensure timely provision of equipment and warranty management.
To maintain accurate patient spreadsheets and databases to support service monitoring, reporting, reimbursement, and compliance with data protection standards.
To receipt and process invoices for pumps, consumables, and CGM devices in line with Trust procedures.
To input, maintain, and validate data for the National Diabetes Audit, ensuring timely submission.
To coordinate patient education and CGM training sessions, virtual and face-to-face, ensuring planning, resource availability, utilisation, and accurate records well.
To liaise with pump company representatives, Diabetes Specialist Nurses, and stakeholders to support training and equipment availability.
To act as a key point of contact for patients, staff, and external organisations, managing enquiries professionally, sensitively, and confidentially, escalating concerns appropriately.
To work collaboratively with multidisciplinary teams, prioritise workload effectively, support administrative functions, and deputise for the Band 5 Service Manager when required to maintain service continuity.
About us
To find out more about what it is like to work for our Trust please visit the following link:
https://yorkhospitals.pagetiger.com/hdjgxd
Our benefits
We offer a range of benefits to support our staff including:
Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
27 days holiday rising to 33 days (depending on NHS Trust service)
A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.
A variety of different types of paid and unpaid leave covering emergency and planned leave
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
NHS Car Lease scheme and Cycle to Work scheme
An extensive range of learning and development opportunities
Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Job description Job responsibilities
A full description of the role is available in the attachment: job description.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: [email protected].
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person Specification
Skills Essential
Knowledge of Microsoft Office (Word, Teams, Excel, and Outlook) Excellent communication skills, including face-to-face, written and telephone communication. Strong organisational and time management skills with the ability to meet deadlines
Desirable
Ability to prepare written and data reports using a variety of software packages and present information in a clear and accessible format.
Experience Essential
Experience of working in the NHS
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name York and Scarborough Teaching Hospitals NHS Foundation Trust
Address York
York Hopsital Wigginton,
York
YO31 8HE
Employer's website https://www.yorkhospitals.nhs.uk (Opens in a new tab)