About this role
Role: - Desktop Support Job Description · Install, upgrade, support and troubleshoot Windows 7 and Windows 8.1 and Microsoft Office · Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers · Provide user data and application recovery · Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software · Use tools and methodologies to load, copy and customize operating system configurations for deployment · Responsible for tracking hardware and software inventory · Familiarize end users on basic software, hardware and peripheral device operation · Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers · Works with vendor support contacts to resolve technical issues within the desktop environment · Escalate issues and involve experts wherever required in order to resolve issues as quickly as possib...