About this role
Role:- Shift Manager Description · At least 2 or more years of experience in providing application support with 2 or more years of management experience with ITIL process and project and people management · Exposure to banking industry is a plus · Understanding the SDLC promotion cycle is a necessity · Dynamic individual with thirst to learn · Work requires strong teamwork in order to complete tasks efficiently · Ability to manage multiple teams and motivate them to meet SLA · Able to work in shift rotation to support the business 24 X 7. · Experience in ITIL concepts and best practices · Incident Management and Reporting · Event Management and Logistics Planning · Recovery coordinator for involving the right parties and recording of chronological events · Point of escalation for support staff or management · Review all daily activities and ensure completion of shift duties for each team and proper handover All your information will be kept confidential according to EEO guidelines.