About this role
Role: Production Support Lead Must have · Strong troubleshooting and problem solving skills · Strong business knowledge and ability to pick up application knowledge quickly · Strong written, oral communication skills and able to manage user / vendor / customer · Ability to easily adopt to any technology / environment · 5 or more years’ production support experience across multiple technologies / platform as below: · Bachelor’s degree or equivalent in computer science/engineering · Experience in the Banking industry with 5+ years in Run-the-Bank (RTB) lead role with a proven track record. · Customer Relations Management and Call Centre systems experience is an added requirement · Strong conceptual and analytical skills – demonstrating outside-the-box problem solving skills · Ability to work in a fast-paced, team-oriented environment with minimum direction and management oversight · A strong and assertive communicator in speaking and writing · Strong stakeholder management skills with...