About this role
Role:- Software Engineer
Job Description
· 3+ Years of experience with C++, Java, J2EE, Unix Operating System
· Candidate should have experience in software /system development. Preferably from product development
Service Desk Agent - Level 1
· Years of Experience 1 - 2 years
· Role Description Typical Technical Skill Requirements
· Optional Skills Supervision Level 1
· To provide accessible, timely, effective, efficient and professional quality service to resolve problems and improve customer satisfaction
· Prompt response to queries via voicemail / email / fax.
· Accurate assessment/ resolution of problems; provide first level support to troubleshoot and solve technical problems.
· Regular updates for follow up actions & problem status; escalation of problems to second level when required
· Work with Team Lead to feedback and / or improve processes Windows 7
All your information will be kept confidential according to EEO guidelines.