About this role
Role - Network Engineer Job Description
· 1+ years work experience in networking (Cisco Catalyst Switch, Cisco Router)
· Manning of Network Support Desk
· Manage shift operations - Break rotation, tardiness, SOPs are followed
· Point contact for issues happening within his/her shift
· Ensuring proper shift handover
· Highlight any key shift issues or areas for improvement and provide recommendations on how to improve
· Perform Network monitoring and fault rectifications of all detected alerts
· Ensuring daily checklist are completed timely and correctly
· Attending to Service/Change Requests
· Manage escalation in accordance to defined process
· Liaise with service providers ensuring third party/supplier faults are cleared in a controlled and timely manner
· Supporting Skills - Cisco ASA Series, Cisco Router, Cisco Nexus Series
· Required (one or more of the following): Certifications such as CCNP/ CCIP/CCSP/ CCIE/ JNCA /ITILV3 and other relevant IT industry certificates
All your information will be kept confidential according to EEO guidelines.