About this role
Role: - Incident Manager (Project Manager)
Job Description
Level2 Production support for Investment banking IT applications.Responsibilities include (but not limited to):Incident management (Resolving incidents and requests after carrying out detailed investigations).Shift Management, Problem Management, Resource management.A Project manager holds an end to end responsibility on the suite of applications and its componentsWorking with development and other infra teams as appropriate to address IT specific issues.Working with problem management team on root cause analysis and addressing recurring issues and demand.Active participation in planning and implementation of releases, special projects, BCM events and in continuous service improvement initiatives.Good communication and analytical skills.Automation expertise to achieve Productivity benefits.Proven capability on Team Leading experience is mandatory.Experience in working with banking industry particularly in Investment banking would be a plus.Job requirements: Experience/Educational qualification/Competencies
Minimum Bachelor of Engineering degree in Computer Science or in Information Technology(preferred) and having at least 8-12 years of relevant IT experience in production support, Particularly in Incident, Problem, Team management, proven ability to manage Up and Across.Incident management (Resolving incidents and requests after carrying out detailed investigations).Shift Management, Problem Management, and Resource management.A Project manager holds an end to end responsibility on the suite of applications and its componentsWorking with development and other infra teams as appropriate to address IT specific issues.Working with problem management team on root cause analysis and addressing recurring issues and demand.Active participation in planning and implementation of releases, special projects, BCM events and in continuous service improvement initiatives.Good communication and analytical skills.Automation expertise to achieve Productivity benefits.Proven capability on Team Leading experience is mandatory.Experience in working with banking industry particularly in Investment banking would be a plus. You can reach us on Singapore +65-66528016 & India - +91-7660968822
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