About this role
1) Execute installations, modifications (including upgrades), application change requests and/or other professional services jobs in accordance with work orders and/or customer contracts. 2) Respond to allocated trouble request, providing appropriate on-site service of equipment to restoration functionality and provide subsequent resolution according to the customer request and/or contract obligations (including meeting SLAs) To provide all after-Sales services to Customer 3) Responsible to secure Customer Satisfaction by providing prompt Services Accountable for effective technical support to recover from System failures and preventative maintenance 4) Performs timely reporting to Team leader on the jobs assigned. 5) Responsible for follow up and closing of customer service issues 6) Knowledge of Maintenance & servicing of Control Systems 7) Customer interaction/relationship skills 8) Resolving complaints/interacting Travel Allowances
Incentives
plus other company benefits as per policy