About this role
We're looking for an experienced and confident Senior Receptionist to join our team at Lumino Frankton on a full-time basis.
This is an exciting opportunity for a motivated professional who thrives in a busy environment and is passionate about providing an exceptional patient experience. As our Senior Receptionist, you'll be responsible for leading front-of-house operations, supporting the wider team, and ensuring the smooth day-to-day running of the practice.
Working closely with the Practice Manager and clinical team, you'll play a key role in creating an outstanding patient journey while helping drive practice efficiency and success.
Key responsibilities include:
Delivering an exceptional patient experience from the first phone call through to treatment completionLeading front-of-house operations and setting the standard for customer service excellenceManaging appointments, recalls, treatment follow-ups, and clinician schedulesWelcoming patients and ensuring a warm, professional, and positive practice environmentProcessing payments, managing accounts, and assisting with finance enquiriesMaintaining accurate patient records and administrative systemsSupporting the onboarding and training of new reception team membersCollaborating closely with clinicians to optimise scheduling and patient careHandling patient enquiries and resolving concerns with professionalism and empathyAssisting with daily administration, banking, reporting, and general practice operationsIdentifying opportunities to improve processes and enhance practice performanceSupporting business initiatives that contribute to patient growth and practice success To be successful in this role, you will ideally have:
Previous dental reception experience, with senior reception or leadership experience highly regardedStrong knowledge of appointment management, recalls, treatment plans, and patient administrationExperience using Exact Dental software or similar practice management systemsExceptional communication and interpersonal skillsA proactive and solutions-focused approachExcellent organisational skills with the ability to manage multiple prioritiesHigh attention to detail and accuracyConfidence working independently while also supporting a collaborative team environmentA genuine passion for customer service and patient careValid New Zealand work rightsBe based locally in Queenstown or within an easy commuting distance to Frankton At Lumino, we recognise that our people are our greatest asset. When you join our team, you'll enjoy:
A full-time opportunity within New Zealand's largest dental support organisationA supportive and collaborative team cultureOngoing training and professional development opportunitiesEmployee discounts on a range of dental servicesCareer growth opportunities across our nationwide networkUniform providedA modern and welcoming practice environmentThe opportunity to make a genuine impact on both patient experience and practice successWorking in the beautiful Queenstown region and enjoying an incredible lifestyle outside of workApplying with Us? Here's What to Expect!
We know your time is valuable, so we've made the first step quick and easy. Once you apply, you'll receive a short email with a few simple questions. Complete these at a time that suits you, and our Talent Acquisition team will review your application and be in touch regarding next steps.
If you're an experienced dental receptionist ready to take the next step in your career and join a thriving, patient-focused practice, we'd love to hear from you. Apply today and become part of the Lumino family!