About this role
Role Overview:
Our Customer Success Team is focused on meeting the needs of our customers to ensure they are getting the most value out of our products/solutions and services. You’ll be providing basic technical support to customers via email and phone. Logging issues and responding when you can; otherwise escalating more complex issues to the appropriate team/person. Come join our team and provide awesome service that contributes to our customer’s success!
Essential Roles & Responsibilities:
Engaging with clients verbally and in writing to answer questions or solve problems they are having with our platform.Logging client issues in our tracking system.Solving client issuesManage customer relationships, beginning from onboarding, through account management to renewal.Contributing to the success of our clients by helping them get the most out of our platform through everyday account managementWork local, national and international marketing eventsBuild relationships to provide repeat business and excellent customer serviceRecognize future sales opportunities, including expansionAct proactively to create opportunities for new business with existing customersManage multiple relationships wellBuild rapport with customers and prospects The ideal candidate will have:
Minimum 3 years of proven success in customer service for a professional organizationHave a friendly and professional telephone mannerExcellent leadership and motivational skillsDisplay an outstanding ability to listen wellAdvanced skills in Powerpoint, Word, Outlook and Excel.Proficient in functions of social media platforms such as Twitter, Facebook and LinkedIn.Work well in a team environmentEffectively express ideas verbally and in writingIndependently take action beyond what is called forDemonstrate a positive attitudePassion for helping customers get what they needQuick learner with technical acumenPreferred Qualifications
Workforce training/learning knowledge and/or experienceSaaS knowledge and/or experienceOther software experience Learn More | Play Now!
Play the game to learn more and see if you got what it takes to join the team at 1Huddle. For download instructions, view the PDF or below image.
All employees are required to be vaccinated.