About this role
Hi there! We’re CyberCare—a customer care company for global tech brands and part of the Tesonet venture builder. Our team of 370+ professionals combines AI-powered automation with a human touch to deliver smooth, stress-free experiences to millions of tech users worldwide.
We’re redefining what support looks like. While AI handles the routine tasks, you step in for everything that matters: sharp troubleshooting, real problem-solving, and the kind of empathy no automation can replace.
What Makes You a Strong Match:
Fluency in English.
Basic know-how of Windows/MacOS.
Confidence in multitasking and providing technical support.
A calm, customer-first mindset - even under pressure.
Positive, proactive, and motivated attitude.
Ability to work rotating day and evening shifts full-time.
Flexibility to work remotely from Ivano-Frankivsk, with occasional visits to our Lviv office for team meetings, team-building, and other activities.
What You’ll Do and Learn:
Support NordVPN customers via live-chat. No phone calls over here!
Troubleshoot tech issues and help with billing inquiries.
Make customers happy by resolving their concerns.
Turn users into fans through top-notch support.
Bring empathy, patience, and a positive vibe to every interaction.
The Perks of Joining Us:
Smooth start in tech with onboarding & mentorship.
Flexibility to work remotely from Lviv, with occasional visits to our Lviv office for team meetings, team-building, and other activities
Private health insurance (after 6 months)
Kitchen full of snacks.
Various internal and online training, books - everything you need to reach your full potential.
Clear growth path - move inside CyberCare.
Compensation:
For full-time, a fixed salary of $929/month gross (plus performance bonus up to $368 /month gross) + annual salary reviews.