About this role
About Bobyard
Construction is a trillion-dollar industry, but still runs on outdated software
Biggest bottleneck: cost estimating — takeoffs are still manual, slow, and error-prone
Lean team backed by 8VC, Primary, and Pear, building next-gen software for the built world
What you'll do
Build our Knowledge Center and LMS — Looms, guides, and articles that preempt questions
Own Intercom — respond to questions, troubleshoot fast, close the loop with empathy
Scale support with systems — kill repetitive work with automations, templates, and AI
Close the feedback loop — partner with Product/Engineering to log bugs and track fixes
Enable GTM — support Sales and CS with demos, feature deep dives, competitive insights
Know our users cold — deep expertise in the platform and how estimators/landscape pros get value
What we're looking for
2+ years in a customer-facing role (Support, Enablement, or Success preferred)
Excellent written and verbal communicator, no jargon
Proficient with Intercom (or similar), documentation/LMS tools, and Loom
Comfortable in a fast-paced startup where processes are still being built
Why Bobyard
Join a fast-growing AI startup transforming construction estimating
Report to Head of Post-Sales; work closely with Engineering and Product
Clear growth path into CSM or CS Operations
In-person, San Francisco
Compensation
$80k–$100k base + equity, full-time
Comp Philosophy
We are proud to offer competitive, top-of-market compensation because we want to celebrate the dedicated people who ship amazing work and drive our success. Our individual compensation is thoughtfully tailored based on your role, experience, and contributions, alongside performance-based rewards.