About this role
Position Overview
Your top priority is helping customers achieve the outcomes they came to us for.
To do that, you will:
Define success with customers and lead their onboarding
Own the relationship and look for ways to create more value over time
Relay feedback to product and engineering, and help validate new launches
Support upsells, testimonials, and case studies where they make sense
Build CS playbooks, support materials, and workflows
Desired Attributes
Kind, humble, relentless, focused
Tech-savvy with strong communication — our product is fairly technical, and you'll need to teach customers how to use it well
Quick to learn product and industry context
Comfortable presenting to leadership (business cases, QBRs, etc.)
Strong work ethic — this is an early-stage startup, so expect to build some of the playbook yourself
Strategic and creative — able to zoom out and rethink how we approach problems
Bonus: experience with Zapier, CRM automations, or agents in a CS/support function
Benefits
Competitive salary: $110K–$130K base + commission & bonus
Work closely with sales, product, design, and engineering
Meaningful opportunity to shape CS processes and systems as an early team member
This is a full-time, in-person role in SF. We think we have a strong product and a real opportunity in a large industry — if that's exciting to you, we'd love to talk.
Comp Philosophy
We are proud to offer competitive, top-of-market compensation because we want to celebrate the dedicated people who ship amazing work and drive our success. Our individual compensation is thoughtfully tailored based on your role, experience, and contributions, alongside performance-based rewards.