About this role
Turn complex implementations into successful customer outcomesWe’re looking for a Technical Program Manager who thrives in a global environment and enjoys operating at the intersection of customer success, engineering, product, and delivery.
This isn’t a role where you simply track timelines or coordinate meetings.
You’re the person who turns complexity into a clear, executable plan and delivers it.
You’ll own the successful implementation of Bidgely’s platform for utilities across the US, Europe and the Middle East, guiding customers from onboarding through launch while working directly with engineering teams on integrations, architecture, and delivery.
If you enjoy turning complex technical deployments into real-world outcomes for customers, this role will feel energizing.
Why This Role ExistsUtilities around the world are rapidly modernizing their infrastructure as EV adoption, distributed solar, batteries, and smart devices reshape the grid.
Bidgely helps utilities navigate that transformation through AI-powered energy insights and customer engagement platforms.
As demand for our platform grows internationally, we need experienced Technical Program Managers who can confidently guide utilities through complex implementations, aligning stakeholders, solving technical challenges, and ensuring customers see real value from the platform.
Your mission over the next 6-12 months is simple:
Deliver successful customer implementations that turn powerful technology into measurable outcomes for utilities.
How You’ll Make an ImpactYou’ll own the delivery and technical implementation of Bidgely’s platform for enterprise utility customers.
In practice, that means you will:
Lead customer implementations end-to-endOwn enterprise deployments from onboarding through launch, ensuring projects stay on track and deliver measurable customer value.
Translate customer needs into technical solutionsWork directly with customer engineering teams to design integrations, define data flows, and implement scalable solutions using Bidgely’s platform.
Drive alignment across teamsCoordinate closely with product, engineering, delivery, and sales teams to move projects forward and resolve challenges quickly.
Turn complexity into clarity for customersServe as the primary point of contact during implementation, helping customers understand the platform and confidently move through deployment.
Identify opportunities beyond launchEnsure customers achieve their goals post-deployment and help uncover opportunities for deeper platform adoption.
What Success Looks LikeAt 3 monthsYou’re confidently managing customer implementations, running project meetings, and collaborating with engineering teams on integration planning.
You understand Bidgely’s platform architecture and can clearly translate customer requirements into implementation plans.
At 12 monthsYou’ve successfully delivered multiple enterprise deployments.
Customers view you as a trusted advisor who can navigate technical complexity and keep projects moving.
Your work directly contributes to successful launches, satisfied customers, and expansion opportunities.
What Makes Someone Successful HereOwnership.
The strongest TPMs here don’t just manage timelines. They own outcomes.
They ask questions early, surface risks quickly, and collaborate across teams to keep complex implementations moving forward.
Strong Technical Program Managers at Bidgely:
Connect technical details to business outcomes
Stay calm when implementations get messy
Ask the right questions before proposing solutions
Communicate clearly with both engineers and executives
Take pride in delivering high-quality customer experiences
What You’ll DoProgram Leadership & Customer DeliveryOwn the successful delivery of enterprise customer implementations from onboarding through launch
Serve as the primary customer-facing lead during implementation
Manage project timelines, risks, dependencies, and deliverables
Facilitate project meetings and stakeholder updates
Partner cross-functionally with Engineering, Product, Delivery, Sales, and Support teams
Contribute to contract reviews and change orders when implementation scope evolves
Represent the onboarding team in customer presentations and sales engagements as needed
Technical LeadershipLead solution design and implementation for enterprise utility customers
Work directly with customer engineering teams on data integrations, APIs, and system architecture
Translate customer requirements into scalable technical solutions
Guide requirement analysis, integration planning, and implementation execution
Identify product gaps and collaborate with Product teams on enhancements
Produce technical documentation outlining architecture, integrations, and deployment plans
Partner with engineering teams to troubleshoot and resolve technical issues
Customer Success & Market ImpactDevelop deep expertise in the utility and energy markets
Ensure customers achieve measurable value from the platform
Identify opportunities for future growth within customer accounts
Occasionally travel to Bidgely headquarters in Los Altos, CA
What You’ll BringRequired Qualifications 5–7 years managing software implementation or integration programs at a technology company
Experience delivering complex enterprise implementations for high-touch customers
Proven experience serving as the primary point of contact for enterprise customers
Experience collaborating with globally distributed teams and offshore engineering resources
Strong experience designing and delivering cloud-based B2B implementations
Ability to manage project plans, risks, and deliverables using tools such as Jira, Smartsheets, or similar platforms
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Strong time management and ability to manage multiple concurrent projects
Customer-first mindset and strong relationship-building skills
Comfortable collaborating with international teams
Preferred QualificationsExperience working at a SaaS startup or high-growth technology company
Experience implementing SaaS platforms for enterprise customers
Background in systems integration consulting
Familiarity with SQL, Python, REST APIs, or data transformation technologies
Experience in the energy, utilities, or energy efficiency sector
Project Management Professional (PMP) certification
About BidgelyBidgely is an AI-powered SaaS company helping utilities modernize the grid and improve customer outcomes through advanced analytics.
Founded in Silicon Valley, Bidgely holds more than 25 energy patents and serves utilities supporting over 27 million customers globally.
We operate at the intersection of AI, energy, and infrastructure, helping utilities build a smarter and more resilient energy future.
The LogisticsLocation: Remote within the U.S. Travel: ~10%