About this role
Job summary
At Prospect Hospice, we believe that everyone deserves outstanding, compassionate care at the end of life. Our highly skilled Single Point of Contact (SPoC) Team is the first point of contact for patients, families and healthcare professionals seeking specialist palliative care advice and support.
We are looking for an experienced and motivated SPoC Clinical Practitioner to join this innovative team providing expert clinical triage, holistic assessment and timely guidance to ensure that patients receive the right care, at the right time.
This is a dynamic role ideal for someone who thrives on variety, clinical responsibility, and meaningful impact.
Main duties of the job
As a SPoC Clinical Practitioner, you will provide a central, telephone-based access point for hospice care ensuring patients and professionals receive timely, high-quality advice and support.
You will:
Triage referrals and assess urgency to ensure appropriate and responsive care Provide specialist clinical advice and emotional support via the advice line Undertake holistic telephone assessments to identify patient needs Support advance and anticipatory care planning Work collaboratively with multidisciplinary teams across health and social care Maintain accurate, confidential electronic patient records Contribute to clinical governance, audit and service development
This is a varied and rewarding role where your clinical expertise and decision-making will have a direct impact on patient care.
Hours: 22.5 hours per week, 9:00am - 5:00pm on a rota basis across Monday to Friday
Salary: £37,255 - £41,176 (FTE)
About us
Prospect Hospice is an independent hospice supporting a community of 300,000 people in Swindon, Marlborough and North Wiltshire, and the villages of Lechlade and Fairford in Gloucestershire.
It is the only dedicated provider of specialist end of life care services within it's locality. The Hospices multi-professionals teams support people in the community, in care homes, at the Great Western Hospital and at the Hospice in Wroughton. Care is also extended to the families and friends of patients.
Job description Job responsibilities
The Single Point of Contact Team is a highly skilled, innovative and adaptable team of health care professionals who are the first point of contact for all patients, family members and health care professionals who require specialist palliative advice, holistic patient needs assessment and support with advance care planning. We work with other health care professionals in primary and secondary care to provide oversight and guidance, to ensure best practice for patients and families, keeping the patient at the centre of care and allowing them autonomy in decision making.
What we are looking for;
We welcome applications from a range of experienced clinicians, including:
Registered Nurses (NMC) Occupational Therapists, Paramedics or Allied Health Professionals (HCPC) You will have:
Relevant post-registration experience Experience or strong knowledge of palliative or end-of-life care Excellent communication and telephone triage skills Confidence in clinical decision-making and risk assessment A compassionate, patient-centred approachExperience in community, urgent care, or complex care environments would be highly beneficial.
Please refer to the attached job description for comprehensive information regarding the responsibilities, qualifications, and expectations associated with the position.
Informal visits or calls are very welcome, please contact Mel Buckley, SPoC Team Leader on 01793 816166.
Youll be joining a friendly, collaborative team where continuous learning and development are encouraged.
Whats it like it to work here?
I thoroughly enjoy working in our dynamic SPOC team as it enables me to use my holistic occupational therapy skills to achieve a person-centred approach. We are a small, friendly and supportive multiprofessional team and learn a lot from each other. Kathryn Jones Occupational Therapist.
Working within the SPoC team at Prospect Hospice is a dynamic and rewarding experience, offering the opportunity to be at the heart of patient care by providing compassionate support for those with complex palliative care needs. It is a role that combines clinical expertise with meaningful human connection, where every interaction can make a real difference, supporting patients, families and professionals while working closely within a skilled, collaborative team dedicated to delivering outstanding end-of-life care. Amy Rowe - SPOC CNS.
Why join Prospect Hospice
A meaningful role where you work truly makes a difference
Opportunities for learning and development
Supportive, values-driven culture
Flexible working options (where possible)
27 days annual leave entitlement plus bank holidays (pro-rata for part-time)
Membership of the NHS pension scheme is available for existing members
Employee Assistance Programme, wellbeing support, discounts including Blue Light Card
Free parking on-site
Interviews to be held on Tuesday 26th May 2026.
How to Apply
Please apply using the application process on NHS jobs or complete the attached Prospect Hospice application form and send it to [email protected].
UK Registration Applicants must have current UK professional NMC or HCPC registration.
Equality & Diversity
Prospect Hospice is committed to encouraging a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business and the communities we serve. We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, offending background, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Safeguarding
We are committed to safeguarding and promoting the welfare of all those we support. As part of our SAFER recruitment process, offers of employment will be subject to thorough checks, which may include a Disclosure and Barring Service (DBS) check, satisfactory references, online and social media checks and verification of qualifications. We expect all staff to share this commitment and to adhere to our safeguarding policies and procedures at all times.
You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
Sponsorship
Prospect Hospice does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying.
To find out more or to apply please visit our website www.prospect-hospice.netjobs
We will review applications as they come in and may close the vacancy before the closing date.
Person Specification
Qualifications Essential
NMC Registered Nurse or Allied Healthcare Professional. Evidence of ongoing professional development within palliative care and willingness to undertake further study.
Desirable
Diploma/Degree in Palliative Care/Teaching qualification. Demonstrate the ability and willingness to complete relevant level 6/7 studies. This would include Patient Communication course, complexities of end-of-life care and remote clinical decision making.
Experience Essential
Relevany post registration experience. Experience in palliative care. Understanding of clinical governance.
Desirable
Experience in community care. To have an understanding and adequate knowledge base regarding effective symptom control management within palliative care and confidence to make safe recommendations for symptom control.
Personal Qualities Essential
Commitment to and ability to demonstrate Prospect Hospice values and behaviours at all times. Have a track record of working inclusively and a genuine appreciation of the value of diversity. Able to maintain the highest professional standards at all times, and act as a true ambassador for the Hospice and encourage others to do the same. To be authentic, open honest and transparent.
Skills Essential
IT Literacy/Experience of MS packages. Ability to make decisions, organise and prioritise. Ability to demonstrate motivation and innovation. Ability to work independently and as part of the MDT. Ability to work alongside and support other members of the team.
Desirable
Advanced telephone communication skills-managing sensitive information, responding to caller distress. Management and organisational skills.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Prospect Hospice
Address Prospect Hospice
Moormead Road
Wroughton
Swindon
SN4 9BY
Employer's website https://www.prospect-hospice.net/working-for-us/vacant-positions/ (Opens in a new tab)