About this role
About AmperosAmperos is healthcare's first AI-native denial management and revenue recovery platform. Our agentic AI works claims end-to-end, from portal follow-ups and payor calls to appeals and medical records, so providers can resolve more denials, recover more revenue, and focus on what matters most: serving patients.
We just closed a $16M Series A led by Bessemer Venture Partners, with continued participation from Uncork Capital and Neo. We're still small, still early, and going after a $260B+ problem that's only getting worse. If you want to work on hard problems that matter, alongside people who care deeply about the mission (and each other), we'd love to meet you.
About the RoleWe're hiring RCM Specialists with 2 to 4 years of experience in AR follow-up, denial management, and collections for medical, dental, and DME claims. You'll work at the intersection of traditional RCM and AI, helping our customers collect more, faster, while making sure our AI performs to the highest standard.
You'll work outstanding claims through our platform, take the actions our AI can't complete on its own, and review AI results against customer SOPs. As our product and customer base evolve, your responsibilities may shift to align with near-term priorities. This is a role for someone who wants to be very good at AR and is curious about how the work changes when most of it runs on agents. Responsibilities will shift as automation expands; people who do well here move toward quality, escalation, and workflow ownership.
What you'll doCollect outstanding customer claims
Leverage customer and Amperos systems and platforms to identify a worklist of claims that need to be collected or worked on
Follow up on assigned claims, including calling payors, navigating payor portals, and leveraging customer PM systems
File appeals, resubmit claims, and escalate claims to specific customer teams as needed
Track activity within Amperos systems
Serve as a backup for AI-driven workflows
Run specific AR-related actions (e.g., calls, payor portals, appeal letters) if requested by customers
Help develop and refine “backup” processes to ensure continuity when AI systems fail or require escalation
Review AI results
Check claims and actions worked by our AI against customer SOPs and confirm they landed correctly in the PM system
Flag errors, unclear SOP steps, and missing edge cases to your lead
Contribute to new product development
Provide feedback on new products and features, and on related sample AI results, including:
Payor portal automation
EOB retrieval
Payment posting
Benefit verification & eligibility calls
Appeals, reprocessing, resubmissions
Provide feedback and insight on various workflows and possible areas of automation
What we're looking for2 to 4 years in RCM AR follow-up and denials
Experience with leading PM systems, including NextGen, ModMed, Athenahealth, and more
Strong understanding of AR scenarios and the right action for each: claim status, denials, appeals, follow-up
Comfortable speaking with insurance representatives and navigating IVRs
Detail-oriented and reliable in documentation and follow-through
Comfortable in a fast-paced environment where processes and priorities change
Ability to work US hours (9am–6pm ET) to collaborate with our team and customers
Perks & BenefitsCompetitive compensation with eligibility for a bonus on anniversary date
Paid sick days and vacation days
Top health insurance coverage at no cost to you (no deductible and no copay)
Meal stipends
Opportunity to grow with a rapidly scaling company and be an early member of a global RCM team
Our ValuesLead with Empathy - Great products and teams are built on empathy—whether for our customers, users, or team members. We take the time to walk in others' shoes, listen actively, and truly understand their challenges, needs, and perspectives.
Humbly Ambitious - We combine humility with ambition. No task is beneath us, and no challenge too big. Greatness comes from being willing to do whatever it takes, while having the courage to take bold risks and learn from failures.
Radical Agency - Own your domain. Drive initiatives with autonomy and accountability. Think deeply, communicate with the team, and maintain a bias for action.