About this role
Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company that has hit $100M in annual recurring revenue. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business.
We’re looking for a Client Support Representative to join our talented and growing Support team. Our clients are some of the top real estate agents in the world and as a Client Support Representative at Luxury Presence, you’ll be positioned to help them maintain their online presence, the home base for their businesses.
In this position, you’ll be counted on to provide guidance, education, and solutions to your clients. To be successful, you’ll need to practice empathy, quick thinking, and an understanding of web development, real estate, and digital media. Most importantly, you’ll be a partner to our clients as they grow their businesses.
*** Must be willing to work 6 am - 6 pm PT ***
Location: Scottsdale, Arizona
This is a full-time in-office position during training. (4 weeks) & Hybrid after that (3 days in office, 2 days at home)
Essential functions of the role include:
Live chatting with clients to assist them in real time
Answering incoming calls to resolve client questions and returning callback requests
Emailing clients and providing them with frequent updates
Uncovering upsell opportunities through active listening and needs-based discovery
Coordinating with internal teams to resolve customer requests effectively
Actively managing case workload to ensure prompt follow-up and continuous customer engagement
Triaging and reporting technical issues to the product team
Supporting and assisting your teammates
You’re gifted at:
Skilled at learning and using customer management platforms like Salesforce
Identifying opportunities for website design enhancements
Maintaining composure and clarity when handling high-pressure situations
Exceptional active listening—picking up on what customers say, what they imply, and what they truly need
Teaching customers how to maximize platform value and achieve success independently
Communicating complicated technology to clients with expertise ranging from novice to advanced
Being a team player
You have:
2-5+ years of experience working in customer service; website or real estate experience a plus
A deep sense of empathy for customers
The ability to be an out-of-the-box thinker and be resourceful
The drive to solve client problems with a high degree of quality and efficiency
A can-do attitude and brings positive energy to every task and interaction
You command:
Teaching and helping customers
Curiosity: you love to dig into problems and find solutions
Start-up hustle & teamwork
Project management