About this role
We’ve built Rowan by rethinking the ear piercing experience from the ground up—prioritizing safety, clinical expertise, and a customer experience that feels both celebratory and trusted. Every piercing is performed by licensed nurses and guided by our Rowan Clinical Piercing Standard® and paired with our hypoallergenic products, setting a clear standard that is differentiated from traditional retail models. Our goal is to create a destination where customers feel confident, cared for, and excited to participate. The Studio Operations & Communications Associate supports the execution and coordination of Studio Operations systems and initiatives across Rowan studios. As a key partner to the Director of Retail Operations, this role helps translate operational priorities into organized, timely execution across studios and cross-functional teams.
The Studio Operations & Communications Associate will manage day-to-day communications and tasking, support project coordination, maintain operational trackers and resources, and monitor completion and follow-up. The role will also support Visual Merchandising and other initiatives that require in-studio execution.
The ideal Studio Operations & Communications Associate is highly organized, detail-oriented and comfortable managing multiple priorities in a fast-paced retail environment. They are a strong communicator, proactive problem solver and systems-oriented thinker who can identify gaps, follow through on details and escalate issues appropriately.