About this role
The Opportunity Join a fast-growing organization driven by strategic acquisitions! As a Conversion Consultant, you will own the critical "go-live" phase, transitioning newly acquired clients from legacy systems onto our core processing platform. If you are a methodical, data-savvy problem solver who loves translating complex data and guiding clients through major software transitions, this is your next step.
Compensation: $90,000 CAD / year
Work Arrangement: Hybrid (3 fixed days in office: Monday, Tuesday, and Thursday)
Location: 4269 St Catherine West, Westmount, Canada
What You'll Do (The Core Focus)
Lead the Transition: Own the client journey from legacy system to go-live, setting expectations, delivering system training, and running initial payrolls.
Master Data Mapping: Analyze, validate, and troubleshoot client data from various formats (text, CSV) to ensure 100% accurate system setup.
Solve Complex Problems: Partner with internal technical teams to resolve setup discrepancies, mitigate deployment risks, and optimize implementation processes.
Deliver Clean Cutovers: Conduct gap analyses between old and new systems to advise clients on workflow changes before handing them off to the ongoing service team.
What You Bring
Experience: 1+ years of payroll processing, tax, or benefits administration experience. Prior experience in software implementations or system conversions is highly preferred.
Data & Tech Skills: Intermediate to advanced Excel skills with a thorough, analytical mindset. Comfortable typing at least 35 WPM.
Client-Facing Power: Exceptional interpersonal skills with a proven ability to manage multiple concurrent projects and handle customer de-escalations smoothly.
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