About this role
Descriptions of Key Responsibilities/ Tasks:
To perform the most challenging tasks in the area of sea cargo shipments, booking and delivering of shipments To make decisions on FCL/LCL development strategies ( inbound & outbound trades) on country level To maintain agents relationship in accordance with company policy To create SOP’s (Standard Operating Procedures) To handle pricing & calculation and make offers to customers To coordinate and work close with local sales teams, special sales actions To accept offers and optimizes the organization of transport To be responsible for monthly results of the department To monitor KPI for the department To select service provider and monitor the cost To handle daily operations for project shipments and VIP accounts To monitor the completion of procedure for dispatching and delivering of shipments (entering electronic data, cover of insurance etc.) To monitor timely invoicing and payments To monitor the keeping of budget lines To develop improvement initiatives of continuous business success To make analysis of request (credit worthiness of the Company) To set target with the department and monitor the achievement To provide customer service and keep contact with agents To adjust complaints – Trouble Shooting To handle claims together with legal department to issue obligatory instruction, directives and information in his/her field of responsibility and monitor compliance and performance To be responsible for personnel leadership within the department To coordinate within the department and with other departments and countries within the Company To train and mentor high potentials in operations and sales To take up additional assignments/tasks as required to meet with the Company needs.