About this role
Responsibility • End to shipment handling • Enters relevant commercial data into the company’s transport management system (CW1) and ensures the accuracy of documents. • Acts as the company’s face towards our customers. • Communicates status of shipments and further steps. • Collects and shares relevant documents with internal/external stakeholders. • Keeps customers proactively informed whenever an unforeseen change occurs. • Consults and supports clients in their queries. • Collaborates with other internal departments in order to solve client’s • Handles customer claims according to corporate procedures. • Sets corrective and preventive actions (CAPA) and communicates them to customers as part of the company’s continuous improvement process (CIP). • When dealing with difficult situations, manages the conflicts professionally while treating our customers with utmost respect. • Prepares, organizes and performs daily freight forwarding operations, in compliance with corporate directives and procedures. • Organizes shipments from pick-up, customs clearance, loading, dispatch and delivery. • Timely and accurate processing of shipments. • Handles shipments in compliance with corporate processes, SOPs and management instructions. • Is responsible for the accuracy and quality of data submitted to the system. • Issues, monitors and collects transport documents. • Receives and registers invoices from suppliers. • Collects all legally and internally required documents and maintains data in all relevant systems. • Issues invoices to clients for handled shipments while respecting corporate invoicing speed regulations. •Conducts retention phone calls to existing clients on a regular basis.