About this role
End to End shipment handling Enters relevant commercial data into the company’s transport management system (CW1) and ensures the accuracy of documents. Acts as the company’s face towards our customers. Communicates status of shipments and further steps. Collects and shares relevant documents with internal/external stakeholders. Keeps customers proactively informed whenever an unforeseen change occurs. Consults and supports clients in their queries. Collaborates with other internal departments in order to solve client’s Handles customer claims according to corporate procedures. Sets corrective and preventive actions (CAPA) and communicates them to customers as part of the company’s continuous improvement process (CIP). When dealing with difficult situations, manages the conflicts professionally while treating our customers with utmost respect. Prepares, organizes and performs daily freight forwarding operations, in compliance with corporate directives and procedures. Organizes shipments from pick-up, customs clearance, loading, dispatch and delivery. Timely and accurate processing of shipments. Handles shipments in compliance with corporate processes, SOPs and management instructions. Is responsible for the accuracy and quality of data submitted to the system. Issues, monitors and collects transport documents. Receives and registers invoices from suppliers. Collects all legally and internally required documents and maintains data in all relevant systems. Issues invoices to clients for handled shipments while respecting corporate invoicing speed regulations. Conducts retention phone calls to existing clients on a regular basis.