About this role
Aqueduct Technologies is seeking a Senior End User Support Engineer to join our Managed Services team. This role is responsible for providing advanced technical support and leadership within the End User Support function, ensuring our customers receive exceptional service and reliable technology solutions. You will serve as an escalation point for complex technical issues, mentor junior engineers, and lead key initiatives related to end-user experience and technology adoption. The Senior End User Support Engineer is a critical part of Aqueduct’s mission to deliver the right solution, not just the fastest one. You’ll embody our values of professionalism, empathy, and technical excellence, while maintaining a strong focus on customer satisfaction and team collaboration. We’re looking for someone who thrives on solving complex problems, sharing knowledge freely, and takes pride in helping others succeed.