About this role
Job Description
Are you competitive, motivated, and looking for a career with six-figure-plus opportunities?
As a Retention Specialist, you’ll work directly with merchants to resolve past-due balances, negotiate payment solutions, and help maintain strong client relationships. If you’re resilient, persuasive, and comfortable handling high-volume calls, this is an opportunity to turn your ambition into real financial success.
What You’ll Do
Contact merchants regarding past-due accounts through inbound and outbound calls Negotiate payment arrangements and settlement options Follow up consistently on delinquent accounts to drive resolution Build rapport while maintaining professionalism and empathy Meet and exceed individual performance goals in a results-oriented environment
What We’re Looking For
Spanish speaking a plus Prior collections or sales experience a plus Strong verbal communication and listening skills Experience negotiating payment plans or settlements Ability to navigate difficult conversations Comfortable making 50-100+ calls per day Competitive mindset and ability to handle pressure
What We Offer
Competitive base salary plus uncapped commission Significant earning potential for top performers Performance-driven culture that rewards success Ongoing training and support to help you excel
If you’re ready to take control of your income and grow with a team that values ambition and results, we’d love to hear from you.