About this role
Job Summary:
Based in NYC only.
This position is responsible for supporting daily IT operations across office users, including helpdesk support, hardware and software troubleshooting, user account administration, onboarding/offboarding, and IT asset management. Also, this role supports B2B & B2C business and operational systems, including EDI operations, 3PL and marketplace-related system coordination, SAP/BI support, and collaboration with HQ IT, internal stakeholders, and external vendors. The ideal candidate should have strong troubleshooting skills, hands-on IT operational experience, solid communication skills, and the ability to manage multiple priorities in a fast-paced environment.
EDI Operations – Mandatory & Critical Function
Set up and manage new EDI connections for new trading partners
Connect SAP ECP customer master to EDI profiles after customer creation
Manage and maintain existing EDI channels (850/856/852/753/754/810/940/945), ANSI X12
EDI Platform experience (Intertrade, SPS, Cleo, etc)
EDI file read/edit experience is a must
Handle EDI mapping, configuration, onboarding, testing, and go‑live
Monitor daily EDI transactions and troubleshoot failures proactively
Work closely with EDI vendors to ensure SLA delivery and issue resolution
Support business & sales teams in improving EDI automation and accuracy
Strong skills in project management, with experience leading cross-functional teams through complex technology initiatives.
End‑User Computing & IT Operations
Oversee Windows & macOS troubleshooting
Lead hardware/software lifecycle: procurement, setup, maintenance
Ensure timely resolution of IT tickets with improved service quality
Maintain IT documentation, SOPs, and operational standards
Vendor, HQ & Stakeholder Management
Manage relationships with EDI, network, SAP, and hardware vendors
Coordinate with HQ IT for ERP alignment, compliance, and escalations
Support cross‑functional IT projects and initiatives
IT Helpdesk
Provide IT support to end users. Respond to IT requests and inquiries in a timely manner. Monitor and ensure proper functioning of IT systems/applications.
Qualification and Experience:
Minimum Degree or Diploma in Computer Science or Engineering, Information Technology mandatory
At least 1-3 years of experience in an IT role
2+ years- experience managing projects and people.
Must be able to work in the NY office at least three times per week
Experience working with multiple stakeholders.
Strong IT operational background
Bilingual (Korean-English) is required
Skill Sets
Analytical and problem-solving skill
Strong written and oral communication
Good interpersonal & communication skills Able to conduct research into application and software issues
Personal Attributes
Willing to work beyond contractual work hours when required
The role may occasionally require solo travel to other sites (such as Vermont / LA Brea)
Given the nature of our IT work, candidates should be comfortable with server room / network infrastructure tasks, which can involve dusty environments and physical lifting (server equipment)
Meticulous, analytical and independent
Possess a strong sense of urgency, able to prioritize and meet deadlines
A confident self-starter with a high level of drive
Self-motivated, committed, determined, diligent and trustworthy nature
Results oriented, resourceful, resilient, meticulous, has initiative, and willing to be “hands-on” when required
Good listener and be a dedicated team player, willing to help others