About this role
Job summary
We are seeking an enthusiastic and motivated individual with excellent typing accuracy, strong organisational skills, and the ability to work effectively to deadlines. The successful candidate will work closely with both administrative and clinical teams, demonstrating a professional and flexible approach within a busy working environment.
A key aspect of the role involves regular interaction with members of the public and a range of healthcare professionals; therefore, excellent interpersonal and communication skills are essential. Duties will include using digital dictation systems, updating Test results and liaising with patients, general practitioners, and other Clinical staff.
Our administrative staff play a vital role in supporting clinical teams and are central to ensuring that every patient receives a high-quality experience--one we would expect for our own family and friends.
We recognise and value the important contribution of our administrative teams and are committed to investing in training and development to ensure staff are equipped with the skills and knowledge required to meet the demands of the role.
Main duties of the job
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
About us
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise.Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services.Patients consistently rate QVH amongst the top hospitals in the country for quality of care.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
Job description Job responsibilities
Main Duties and Responsibilities:
- To assist with the smooth running of the Cardiology and Rheumatology administration services and work to prioritise and manage the workload.
-Accurately upload test from third parties and added to our EDM for the Consultants to review.
- Ensuring the ICE requests have been completed for patients attending for Echocardiograms.
Liaise with the Appointments Team to ensure Clinics are utlised fully for both Clinicians and diagnostic tests. Responsible for chasing outstanding test results. Responsible for typing up of clinics within 5 working days of clinic date. Responsible for dealing with email requests from pat.gp . Receive telephone enquiries from patients and deal with accordingly. Assist with the weekly PTL ensuring patients have been cashed up correctly in accordance with RTT Guidance. Any other tasks requested that may form part of a Secretarial role.
Person Specification
Qualifications Essential
Educated to level 4 (A Level/Diploma) or equivalent or able to demonstrate specialist knowledge within this field through practical experience
Desirable
NVQ Level 2 in administration or equivalent Evidence of further education
Experience Essential
Medical Secretarial/PA experience an advantage Knowledge and understanding of good customer care Understanding of data protection and information governance including confidentiality. Experience of using Microsoft word, excel, outlook
Knowledge Essential
Excellent communication skills at all levels verbally and in writing Able to prioritise workload Attention to accuracy essential
Desirable
Previous knowledge of hospital computer systems including G2, Evolve and Patient Centre
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Queen Victoria Hospital NHS Foundation Trust
Address Queen Victoria Hospital
Holtye Road
East Grinstead
RH19 3DZ
Employer's website https://www.qvh.nhs.uk/ (Opens in a new tab)