About this role
We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip.
That is exactly what we are tackling as t-fam! Making sure that our 50+ million users have the best experience in crafting their own adventure.
Main duties in flying with us:
• Support hotel partners through phone, video conference, email of all administrative works that includes extranet training, new registration, contract loading, content loading, hotel activation, hotel record management
• Acquire new hotel partners, manage hotel accounts according to assignment by Area Manager / Senior Market Manager, to manage relationship with hotel partners, review and improve commercial conditions obtained from hotel partners that are not limited to getting promo rates and increasing margin
• Monitor and improve price competitiveness and room inventory availability at all times
• Support related departments on customer bookings
• Accountable to fulfill SLA, achieve own KPI target and achieve overall hotel department's target and KPI
• Educate hotel partners in managing bookings
• Monitor, review and improve hotel contents to reflect accurate hotel information and facility details to improve overall hotel bookings
• Support and participate on company's campaign / tactical promotion projects
Mandatory belongings you must prepare:
• Min. 0-1 year experience in Travel / Hotel Industry
• Min. Bachelor Degree or D3
• Possess good knowledge on Travel / Hotel Industry
• Understand extranets / channel managers
• Good Microsoft Office skills
• Good command in English (writing and speaking)
• Willing to be placed in Surabaya
In the event that you haven’t received any updates after 3 weeks, your data will be kept and we may contact you for another career destination. Meanwhile, discover more about tiket.com on Instagram, LinkedIn, or YouTube.