About this role
Job summary
We are looking for a Waiting List Coordinator to join our team in Paediatric Cardiology at the Bristol Children's Hospital.
The position is part-time (30 hours per week).
The successful candidate will be expected to arrange and book daycase and procedure dates with families and communicating with clinical member of the team on a daily basis.
Also help with day to day queries from families and other medical professionals.
Main duties of the job
To process inpatient admissions with patients by telephone in line with the PAP, including informing patients of any changes or cancellations to their appointment and re-book their appointment if required
To record, maintain and update admission information on the Trust's Patient Administration System (PAS)
To register patients onto waiting lists and generate all associated paperwork in adherence with the PAP and Trust Inpatient Booking Procedures
Arrange pre-operative assessment appointments in a timely manner, checking pre-operative assessment proformas to ensure patients are fit for admission
To book patient appointments in line with the PAP and arrange appointment related services as and when required (E.g. transport and interpreting services)
Be responsible for the accurate entry of data to computerised databases, using all computer systems relevant to the role
To check incoming email inbox(s) on a daily basis to keep up to date with departmental and Trust wide news and information
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications and Training Essential
Educated to GCSE, grade C or above (or equivalent) in English Language and Maths ( Business and Administration Level 3 NVQ or equivalent experience
Knowledge and Experience Essential
Clerical / administrative experience, including filing and/or reception Experience of dealing with public, both on the phone and in person
Desirable
Previous NHS Experience Experience of using a Patient Administration System
Skills and Abilities Essential
Effective and polite manner when dealing with people, both face to face and on the phone Able to work under pressure and meet deadlines whilst maintaining a high standard of Accuracy Ability to work effectively in a busy team, adjust to change and motivate others Ability to work on your own, using your own initiative, if required Confidence to handle difficult conversations with patients, relatives and carers Effective organisational skills Good IT skills including Microsoft packages
Desirable
Working knowledge of admission policies and procedures
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address Bristol Royal Hospital for Children
Bristol Royal Hospital for Sick Children, Upper Maudlin Street
Bristol
BS2 8BJ
Employer's website https://www.uhbw.nhs.uk/ (Opens in a new tab)