About this role
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Quality Manager at the award-winning Conrad Dubai, you’ll champion exceptional service, turn guest feedback into meaningful improvements, and inspire teams to uphold the thoughtful details that define luxury hospitality. You’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here’s what you’ll do during a typical day as a Quality Manager at Conrad Dubai:
• Champion luxury service excellence: Lead hotel-wide quality initiatives, ensuring Forbes Travel Guide, Hilton, and Conrad Dubai standards are reflected in every stage of the guest journey. • Turn guest feedback into meaningful improvements: Analyse feedback from the Stay Experience Platform, ReviewPro, online reviews, and other channels to identify trends and opportunities to elevate the guest experience. • Evaluate every detail: Conduct quality audits and service observations, working with department heads to identify gaps, understand root causes, and implement lasting solutions. • Refine the guest journey: Review departmental procedures, service standards, and checklists to promote consistent, intuitive, and personalised service. • Lead Forbes readiness: Coordinate assessments and improvement activities, helping department leaders and Quality Champions translate standards into thoughtful daily practices. • Drive measurable progress: Maintain the Quality Improvement Action Plan with clear ownership and deadlines, verifying that completed actions deliver the intended results. • Inspire service confidence: Partner with Learning & Development to address training needs through targeted coaching, standards briefings, and practical service guidance. • Keep leadership informed: Prepare insightful dashboards and reports for the General Manager and Executive Leadership Team, highlighting guest satisfaction, reputation, audit results, and improvement priorities. • Strengthen service recovery: Support department heads in resolving recurring guest concerns with care, addressing underlying causes to prevent repeat issues. • Lead by example: Demonstrate discreet, attentive guest care, protect confidential information, and make quality a shared priority across the hotel.
What It Takes to Make the Stay At Hilton, our core values are the driving force behind our success and directly inform the qualities we demand in every team member. This commitment to excellence is exemplified at the Conrad Hotel Dubai, where we unwaveringly deliver superior service and unforgettable experiences for our guests. A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.