About this role
About Us:
Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.
Our EVP's:
At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.
Job Description:
Processing
• Ensure that all financial / non-financial requests processed within the specified TAT with accuracy.
• Always meeting deadline for projects or any assigned task as per clients’ demand.
• Flexibility to work in weekend or for extended long hours every end of month.
• Handles the email requests & inquiries with professional time & manner.
• Provide professional follow-up to the requests which require approval from other departments.
• Ensure processing all the assigned requests within the day from various channels.
• Attend all the arranged meetings on time.
• Obtaining any assigned training without exceeding the deadline.
• Accurately record daily requests in the MIS tracker and to update scorecard on a daily basis.
SLA adherence
• Ensure that all requests processed are as defined in the respective SLAs and as per the agreed procedures to avoid any complaints.
• Highlight issues noticed during BAU activities to avoid any potential complaints from clients.
• Effectively handle queries and complaints to ensure timely resolution.
Compliance
• Ensure all the assigned requests & tasks are processed properly to avoid any mis-outs in the daily BAU activities.
• Ensure compliance to all operating policies & no actions which would lead to breach of service level confidentiality agreements with clients.
• Ensure strict adherence to office discipline, etiquettes, admin rules, HR policies and regulations to avoid any observations from the superiors.
Responsibilities:
Education
• Bachelor’s degree from a reputable recognized university, preferably faculty of Commerce & Information System
• Good MS Office skills (Word & Excel)
• Very Good command for English language written & spoken
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• Experience • 1-2 years in banking sector, Fintech, e-payments, digital financial solution or any relevant sector
• Exposure to CRM application & Way4 is an asset
• Job-Specific Skills • Good interpersonal skills
• Willingness to learn & participate
• Respectful to all team members
• Customer service oriented “customer Focus”
• Self-motivated & Self-disciplined
• Able to work under pressure for extended hours
• Excellent multitasking skills
Cross cultural exposure
Network International is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds, nationalities, and experience levels. We are committed to creating an inclusive workplace where innovation, diversity, and performance thrive.