About this role
Job Purpose:
• To achieve monthly KPIs assigned • To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns. • To ensure that all telesales activities are directed to meeting sales targets. • To ensure assigned card monthly targets are achieved • To ensure that there is no miss selling • To achieve service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns • Adherence to discipline and punctuality • Constant follow up with the customer. • Attending Daily team huddles & keeps up to team commitments. • Monitor personal performance and align strategies to improve sales out comes. Key Result Areas
• Follow verification policy – adhere to banking policies, procedures and regulatory requirements . • Updating all the systems as per the call with the customer. • Achieve given targets on monthly basis. • Meeting the KPI Targets set in term of card acquisition and EC/BT • Contact potential and existing customer via phone to introduce and promote banking products. • Understand the customer needs and recommend suitable banking solutions. • Cross-sell and upsell products to maximize revenue opportunities. • Processing of the request or offer given to the customer. • Handling of all customer issues and resolve the same at the earliest and highlight them to the TL. • Maintaining all records of the approval, requests and reports handled. • Build and maintain strong relationships with customer. • Handle customer inquiries and provide detailed information about product services • Address customer concerns and resolve complaints efficiently . • Has strong Sales and customer focus and ability to think creatively and work under pressure. • Ensure to meet 100% on control parameters and policy set by the bank audit team. Knowledge, Skills and Experience
• Excellent people management skills • 1-2 years experience in similar work environment. • Preferably has a practical marketing background. • Has strong Sales and customer focus and ability to think creatively and work under pressure. • Excellent presentation skills. • Good team player with result driven attitude. • Business sensitive. • Has analytical and computer skills. • Adaptable and versatile.