About this role
As a Resort Manager, you will be responsible for the resorts operational management, maximising all resources to obtain outstanding customer service and achieve all financial goals, ensuring profitability of the resort and the management of the resort’s Homeowners Associations. Responsibility for the management of all operational departments on the resort – Front Office & Administration, Housekeeping, Facilities, Food & Beverage, Kitchen, Leisure and Communications.
• Manage & lead Head of Departments to ensure the smooth, effective & efficient running of the resort operations to maximise profitability, guest and team member satisfaction through review, feedback, budget setting • Assures compliance with Employment Laws, Risk Management, Brand Standards, relevant legislations and appropriate policies/procedures to ensure the performance of all departments are within the guidelines set • Contributes to and attends the Home Owners Association (HOA) meetings, property management activities, committee reports, financials, correspondence from unit owners, manager’s response to inquiries. And supports budget preparation • Manage crisis incidents within the resort and escalate as necessary • Conducts periodic inspections of units, offices and grounds, noting deficiencies in properties, contractors and physical appearance of property. Determines most appropriate and least expensive method whilst ensuring quality standards are maintained to make repairs and perform needed maintenance • Recommends to Hilton Grand Vacations Company and Association(s) Board of Directors improvements of resort management's services and programs • Responsible for the proper flow of suggestions, grievances, and inquires to the Committee and to Hilton Grand Vacations Company • Work within European team to continue development of industry best practice and collaboration with corporate goals
Hilton Grand Vacations has become the leader in the vacation ownership industry by operating with an unwavering commitment to innovation, quality, and continued growth. To fulfil this role successfully you must possess the following skills: • Experience in a similar role with proven track record of success, perhaps not in Resort Manager role. Customers and team members need to be highly important to your daily work • Previous management experience of a large team, with development of skills • Proficient in Microsoft and confident with technology • Ability to lead teams (to deliver key areas related to job profile), monitor, and review performance • Highly organised with an eye to detail but also able to manage both short and long term projects • Strong communication and interpersonal skills