About this role
Key responsibilities Business & P&L Ownership –
• Own end-to-end financial and operating performance of the business unit, ensuring delivery of revenue, margin, cost, and profitability targets
• Translate enterprise priorities into clear operating plans, performance rhythms, and measurable outcomes
• Drive performance visibility through disciplined review mechanisms, early risk identification, and corrective actions
• Balance growth, cost, and service trade-offs to ensure sustainable business performance
• Maintain strong financial discipline and value-focused decision making aligned with long-term business objectives
Product, Service & Customer Performance –
• Develop a strong understanding of product, service, and operational capabilities to ensure market relevance and competitiveness
• Ensure reliable, consistent, and high-quality service delivery across customer touchpoints
• Partner closely with Sales to enable conversion, solution feasibility, and customer commitments, without direct ownership of sales
• Provide market, customer, and operational insights to strengthen positioning and win probability
• Ensure execution excellence delivers on customer promises, safeguarding credibility and retention
Execution & Operational Effectiveness –
• Drive day-to-day operational performance, ensuring alignment to strategic priorities and customer commitments
• Remove structural and cross functional barriers to improve speed, efficiency, and service reliability
• Balance cost, service, quality, and risk considerations in complex operating environments
• Establish strong execution cadence, accountability mechanisms, and performance discipline
• Reinforce a results orientation over activity-based management, ensuring consistent delivery outcomes
Matrix Collaboration & Commercial Alignment –
• Work effectively within a matrix structure, aligning closely with Sales, Finance, HR, and enabling functions
• Enable commercial success through strong partnership with Sales, ensuring delivery capability matches customer commitments
• Align diverse stakeholders around shared priorities, sequencing decisions, and accountability
• Influence without authority to resolve trade-offs between commercial ambition and operational feasibility
• Reinforce enterprise-first mindset, ensuring BU success contributes to broader organizational value
Leadership, Culture & Capability Building –
• Build and sustain a high accountability, high-performance culture anchored in ownership and execution excellence
• Develop strong bench strength and functional capability within the business unit
• Lead and coach teams to operate with clarity, discipline, and agility in execution
• Drive engagement and alignment across cross-functional teams despite structural boundaries
• Embed a culture of continuous improvement, ownership, and delivery excellence
QUALIFICATIONS & COMPETENCIES
Skills and Competencies
• 20+ years of experience
Behavioral Competencies :
• Drives results
• Ensures accountability
• Balances stakeholders
• Strategic Mindset
• Decision quality
• Collaborates
• Customer focus
• Builds effective teams
• Courage
• Manages ambiguity
• Cultivate Innovation
Stakeholder Internal: Board of Directors, Regional Leadership Team, BU Leadership team, Employees Unions etc., External: Govt Authorities, CHPA, Customs etc.,
• Educational Qualification (min)
Masters degree
• Preferred Certifications if any
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• Range/ Min no of years - of overall Experience required
• Min no of years of Industry specific experience required, if any & the industry type
20 + years of experience 20 years