About this role
IT/OT Support Engineer About the Role We are looking for an IT/OT Support Engineer to provide remote technical support, troubleshooting, maintenance, and monitoring for complex customer environments. You'll work at the intersection of IT, OT, networking, software, and security , supporting customers and technical teams to keep critical systems stable, secure, and operational. What We're Looking For You have a strong technical foundation and enjoy solving complex problems remotely. You are analytical, proactive, customer-focused, and comfortable taking ownership of technical issues from investigation through to resolution. What You'll Do - Provide 2nd and 3rd line remote IT/OT support and resolve incidents. - Troubleshoot software, networking, and system-related issues. - Perform remote preventive maintenance and proactively monitor system health and performance. - Support software upgrades, implementations, and release management . - Assist with commissioning, FAT and SAT testing of complex systems. - Analyse logs and system data to identify trends and root causes. - Coordinate escalations, repairs, and maintenance with internal teams and third parties. - Accurately document incidents, solutions, and activities. - Ensure relevant technical information is correctly shared with customers, technicians, and internal teams. What You Bring - MBO Level 4 ICT level or equivalent experience. - Experience in IT/OT support, IT infrastructure, technical support, or a similar environment . - Good knowledge of IT, networking, and security technologies . - Understanding of OT/industrial environments . - Basic knowledge of ITIL 4 and service management. - Strong troubleshooting, analytical, and problem-solving skills. - Proactive and customer-focused approach. - Ability to work independently and take ownership of incidents. - Good English communication skills. - German is a plus. Key Skills Darwin Recruitment is acting as an E...