About this role
Jobs Chane CCC CTB Customer Service Team Lead Vast 40 uur Hbo - werk- en denkniveau Rotterdam Short description Are you a people-focused leader who gets energy from developing employees, improving processes and delivering results? Then this is your opportunity to help shape the further development of Customer Services at Chane. We are looking for two Customer Service Team Leads: One for our team at the Botlek terminal and one for the team at the Nieuwe Maas terminal. Your challenge As Team Lead, you will lead a team of approximately six Customer Service employees. You ensure that your team performs at its best, continues to develop and provides customers with the level of service they can expect from Chane. Key responsibilities You are visibly present within the team, but you will not have an operational, hands-on role. Your focus is on providing structure, setting priorities and supporting the team so that it can perform successfully. Among other tasks, you will: - Coach, develop and support employees. - Conduct conversations about performance, development and employability. - Manage quality, service levels, lead times and customer satisfaction. - Identify and initiate process improvements. - Support and implement changes within the team. - Collaborate with Planning, Operations, Sales Support and other stakeholders. - Translate performance and KPIs into concrete improvement actions. What you bring - Bachelor's degree (HBO) level of working and thinking. Preferably in Logistics, Supply Chain Management, Business Administration, Commercial Economics or a similar field. - Experience in Customer Service, preferably within a logistics, industrial or supply chain environment. - Experience managing an operational team. - Strong coaching and communication skills. - The ability to engage and support people through change. - Strong analytical skills and an eye for process improvement. - Organizational awareness and the abil...