About this role
SamenvattingAre you skilled at resolving issues, setting priorities and remaining professional in challenging situations? As a Customer Service Agent, you will be the key point of contact between ASML and various DHL departments, ensuring effective communication and smooth day-to-day operations. Good work!Over de functieJoin the team as a Customer Service & Receptionist and take responsibility for coordinating communication between the client and various DHL departments, while supporting both customer service and on-site reception activities. The role combines customer service, operational support and reception responsibilities. Communication will take place via email, ticketing systems and telephone. You will be responsible for investigating issues, coordinating actions, providing effective solutions and maintaining a high level of customer satisfaction. The position requires full on-site presence due to the reception responsibilities. Key responsibilities include: - Handle customer inquiries and ticketing requests - Investigate SAP and operational issues - Coordinate communication between the client and DHL teams - Follow up on customer requests and pending issues - Support reception, receive and manage visitors Working hours You will work in a day shift from Monday till Friday - 8:00 - 4:30 pm Over het bedrijfDHL Weert is part of a global logistics leader that strives for excellence every day. The company provides a positive and supportive working environment where collaboration and teamwork play a key role in achieving success.At DHL Weert, the working atmosphere is both professional and enjoyable, with a strong focus on efficiency and a dynamic, energetic environment. Thanks to a strong team spirit and a positive attitude, the fast-paced warehouse operates smoothly and continues to grow and develop. Wat wij vragen- Good command of English, both spoken and written - Good practical knowledge of Microsoft Office - Basic understanding of logistics and sup