About this role
Job summary
Birchwood Medical Centre is seeking a conscientious, flexible and reliable part-time office administrator who can support the efficient running of a busy general office.
This is a part-time post working 16 hours per week as follows:
Monday 9.00 am - 5.30 pm (with one hour lunch break)
Tuesday 9.00 am - 1.30 pm
Thursday 9.00 - 1.00 pm
You must have a very flexible approach to work as you will also be required to work additional hours to cover for absent colleagues.
Main duties of the job
The role will include, but is not limited to, dealing with patient queries, both on the telephone, via email and at the reception desk, raising repeat prescription requests on the computer, registering and de-registering patients and dealing with home visit and online consultation requests. Please read the attached job description for further details of what the role will entail.
The successful applicant will have excellent customer service and telephone skills, be enthusiastic and organised, with excellent computer skills. They must be flexible and able to adapt to change and have the ability to work as part of a team or alone with minimum supervision and be able to multi-task in a busy environment.
About us
Birchwood Medical Centre is a busy GP practice with 11,000 patients. We have 3 GP partners and 7 salaried GP's, a nurse clinician, practice nurses, a nursing associate, HCA/phlebotomists and an expanding complement of ARRs staff. Our administrative team consists of receptionists, administrators, scanning/coding administrators and medical secretaries.
We strive to deliver the best care at all times for our patients whilst providing a friendly, caring environment for both our patients and staff.
Job description Job responsibilities
Knowledge and Skills:
Able to show initiative in approach to workCan liaise with members of the Primary Health Care Team, has effective interpersonal skillsFlexible approach to workEvidence of continual development
Main Duties and Responsibilities:
Assist with raising and issuing repeat prescriptionsDealing with prescription enquires over the telephone, face to face or via emailDealing with patient enquires face to face Register new patients with the practiceProvide medical records to Primary Care Support when patients have left the practiceDeal with incoming and outgoing medical records via Primary Care Support.Dealing with patient requests for home visits by the doctorDealing with patient telephone, email or System Connect admin queriesTo be flexible in approach to work and provide cover at times of holidays and sicknessAny other duties you may reasonably be asked to perform from time to time
Person Specification
Qualifications Essential
GCSE grade C or above in English and Maths Good computer skills
Experience Essential
Experience of dealing with patients/public
Desirable
Experience of working in general practice or a healthcare environment.
Essential Criteria Essential
Good interpersonal and communication skills Flexibility
Employer details Employer name Birchwood Medical Centre
Address 15 Benson Road
Birchwood
Warrington
WA3 7PJ
Employer's website https://www.birchwoodmedicalcentre.co.uk/ (Opens in a new tab)