About this role
Job summary
Join our patient-focused GP practice as a Care Navigator and make a real difference every day. In this vital frontline role, youll be the friendly first point of contact for patients, helping them access the right care quickly and efficiently whether thats a GP, nurse, pharmacist, or local support service. No two days are the same, and your ability to listen, guide, and reassure will have a direct impact on patient experience and outcomes.
Were looking for someone who is compassionate, organised, and confident communicating with people from all walks of life. In return, we offer a supportive team environment, opportunities to develop your skills, and the chance to play a key role in modern primary care. If youre motivated by helping others and want to be part of a forward-thinking practice, wed love to hear from you.
Main duties of the job
Act as the first point of contact for patients, managing enquiries both by phone and face-to-faceAssess patient needs and signpost to the most appropriate clinician or serviceBook, amend, and manage appointments efficiently following practice protocolsprescription requestsProvide information on healthcare services and support self-care where appropriatePrioritise urgent requests and escalate concerns safelyMaintain accurate patient records using clinical systemsWork closely with the wider practice team to ensure smooth patient flow and high-quality care deliveryAct as chaperone
About us
We are a welcoming, forward-thinking GP practice committed to delivering high-quality, compassionate care to our local community. Our team is made up of dedicated clinicians, nurses, care navigators, and administrative staff who work collaboratively to ensure patients receive the support they need at the right time.
We pride ourselves on a supportive and inclusive working environment where every team member is valued. Our workplace culture encourages teamwork, respect, and continuous learning, with opportunities for training and professional development. We understand the importance of staff wellbeing and promote a positive work-life balance wherever possible.
By joining our practice, you will become part of a friendly and hardworking team that is passionate about making a difference in peoples lives, while working in a role that is both rewarding and meaningful.
Job description Job responsibilities
Greet patients and visitors in a professional and friendly mannerAnswer incoming telephone calls and manage patient enquiriesBook, amend, and cancel appointments in line with practice proceduresDirect patients to the appropriate service or clinician as neededManage incoming and outgoing correspondence, including emails and lettersMaintain accurate patient records on clinical systemsHandle confidential information in accordance with GDPR and practice policiesSupport administrative tasks such as scanning, filing, and processing documentsEnsure the reception area remains organised and welcoming
Person Specification
Qualifications Desirable
Previous experience working within a GP practice, primary care, or healthcare setting Experience using clinical systems such as EMIS, SystmOne, or similiar Knowledge of NHS services, pathways, and local community support services Experience of care navigation, signposting, or patient triage Understanding of safeguarding procedures and when to escalate concerns Relevant training in Care Navigation, Active Signposting, or Patient Services Healthcare or customer service qualification (e.g. NVQ Level 2 or equivalent) Experience working in a fast-paced environment with high volumes of patient contact
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Baslow Road Surgery
Address 148 Baslow Road
Sheffield
S17 4DR
Employer's website https://baslowandshoreham.gpsurgery.net/ (Opens in a new tab)