About this role
Job summary
Hawthorn Drive Surgery are looking for a part-time (30 hours per week) Care Navigator/ Receptionist to join our friendly team. The successful candidate applicant will be enthusiastic and confident in dealing with members of the public in a calm and professional manner, whilst delivering excellent customer service.
You will need some flexibility to open and close and cover morning (8.00am to 1.00 pm) and afternoons (1.00pm to 6.30 pm). This will be discussed before any offer can be made.
Main duties of the job
The role is patient focused, and you will carry out a variety of roles including:
Welcoming all patients and visitors to the surgeryDealing with enquiries from patients and external agencies in person and over the telephoneSignposting patients to the correct serviceCompleting new patient registrationsFiling, photocopying, scanningRecalling patients for reviews, chronic disease clinics etc.
About us
We are a forward-thinking and well-established GP practice with Approximately 11,000 patients. Committed to providing resources and training to developing our staff to meet the high standard of care we pride ourselves on.
Job description Job responsibilities
Job purpose
To ensure that the reception area of the practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the practice team.
Duties and Responsibilities
Telephone dutiesMaking appointmentsGiving out results where appropriateDeal with general enquiriesContacting patientsReception dutiesOpen / closing of surgeryRegister new patients - temporary patientsGreet and direct patient and visitorsEnsure queries are explained and handed over to next shift staff, as necessaryRespond to needs of our clinical team during surgery opening timesCollect fees from patients for providing non-NHS servicesFilling of medical records, photocopying, scanningDeal with general enquires
Person Specification
Qualifications Essential
GCSE (or equivalent) in English & Math's
Desirable
Experience using Microsoft Office, Word, Excel etc. Experience using our clinical system, SystmOne.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Hawthorn Drive Surgery
Address Hawthorn Drive Surgery
206 Hawthorn Drive
Ipswich
Suffolk
IP2 0QQ
Employer's website http://www.hawthorndrivesurgery.org/ (Opens in a new tab)