About this role
As demand for advanced technologies such as AI, automotive electronics, and smart devices continues to grow, so does the need for semiconductors. These chips are essential to countless industries and technologies that shape our daily lives. At Trymax, we develop and build high-tech, plasma-based wafer-processing equipment for semiconductor manufacturers worldwide. As a Field Service Engineer, you work at the forefront of wafer-processing technology, supporting our growing international customer base with installation, service, and technical expertise. Are you ready for the challenge? What will be your role? As a Field Service Engineer, you install, commission, service, and troubleshoot our systems at customers' sites, primarily across Europe and occasionally in the USA or Asia. You are the first point of contact for technical support and advice and, where applicable, carry out preventive maintenance under service agreements. Since much of the first-line maintenance is performed by our customers' own technical teams, you also play an important role in training their service engineers and operators. By accurately documenting system issues and solutions, advising customers on spare parts management, and sharing technical knowledge, you help maximize system uptime and performance. You will also regularly meet with customers to discuss technical progress, service activities, and follow-up actions. When you are not travelling or working at a customer site, you will be based at our headquarters in Nijmegen. Here, you provide remote technical support to customers and colleagues via Microsoft Teams, email, and telephone, and prepare system upgrades, service activities, and documentation. You will join our team in Nijmegen and receive extensive onboarding and technical training to become familiar with our systems, technology, and procedures. In addition, experienced colleagues will provide hands-on, on-the-job training. Your manager will be i