About this role
Job summary
We have an exciting and rewarding opportunity for an organised and reliable individual to join our Hospice Inpatient Unit as Receptionist/ Ward Clerk.
Main duties of the job
You will act as the welcoming face of the unit and be the first point of contact for patients, visitors and telephone enquiries. You will be friendly, approachable and able to communicate with patients and relatives in a sensitive manner.
About us
We are Garden House Hospice Care, the Hospice for North Hertfordshire. We are a multi award-winning hospice that puts the patient at the heart of everything we do. Patients on our inpatient unit are looked after by our specialist team 24 hours a day, 365 days a year. We provide support and care to patients with a wide range of symptoms associated with a life-limiting illness, as well as their families. We support our patients by providing symptom control, psychological support and end of life care. Our high nurse-to-patient ratio ensures that patients are able to get the dedicated support that they might need.
Job description Job responsibilities
Provide a front of house reception service for patients or relatives arriving on the ward/unit, welcoming all visitors and directing as appropriate.Deal with both internal and external telephone enquiriesInput information onto the electronic patient information systemArrange patient transportProvide a confidential and high standard of administrative support to the ward/ unitAssist the Ward Manager/Team Lead in covering unfilled shifts and find cover for shifts in the event of staff sickness.
Please see the Job Description and Person Specification for full list of duties and responsibilities.
Person Specification
Qualifications Essential
Good level of general education, with a minimum of GCSE English or equivalent qualification
Desirable
Administration qualification i.e. NVQ Level 2 or equivalent qualification.
Experience Essential
Experience and understanding of working in a clinical environment and using an electronic patient record system. Experience of working to timescales and deadlines. Administration experience. Excellent IT Skills
Skills Essential
Ability to communicate with distressed patients/relatives in a sensitive manner. Able to work appropriately with confidential and sensitive information Ability to communicate effectively with colleagues and external contacts at all levels. Able to work independently, flexibly and on own initiative, within specified guidelines or processes Excellent telephone manner with ability to deal with telephone enquiries from patients, relatives and multiple external agencies.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Garden House Hospice Care
Address Gillison Close
Letchworth Garden City
Hertfordshire
SG6 1QU
Employer's website https://www.ghhospicecare.org.uk/ (Opens in a new tab)